Terms & Conditions

All information on the conditions of sale

Terms & Conditions

This Disclaimer has been provided by SOCIEDAD COOPERATIVA ANDALUZA OLIVARERA Y FRUTERA SAN ISIDRO, as the owner of the Website www.aceiteperiana.com, in compliance with the requirements set forth in Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, and in Organic Law 15/1999, of 13 December, on Personal Data Protection.

The access to and use of the website www.aceiteperiana.com, property of S. COOP. Y. SAN ISIDRO (hereinafter, S. COOP.), and the acquisition of products through it, imply the status of a User, as well as the full acceptance of all the terms laid down in this document. Mere access does not imply the acceptance of Terms of Use.
 

1. General Information

The owner of the Website www.aceiteperiana.com is SOCIEDAD COOPERATIVA ANDALUZA OLIVARERA Y FRUTERA SAN ISIDRO, engaged in the production and commercialisation of extra virgin olive oil, with Tax ID number F29007416, and registered office at Calle Carrascal, número 5, 29710, Periana, Málaga. Its e-mail address is administracion@aceiteperiana.com, and its telephone number +34 952 53 60 20.


2. Website Terms of Use and Terms of Sale

2.1 Terms of Use


For the acquisition of a certain product or access to the private area of the Website, the User of the latter must previously register on a form, which will enable their identification and give them the possibility to make orders, as well as access to the Users private area. Prior to this registration it shall be compulsory to read and fully accept the terms established in this document, and therefore S. COOP. undertakes to facilitate access to it at all times.
The User shall be responsible for the correctness and accuracy of the data provided, being liable for any inconvenience or problems that any error in these data may cause.


2.2. Terms of Sale

2.2.1 Acquisition of products


You are buying on the online shop of Sociedad Cooperativa Andaluza Olivarera y Frutera San Isidro. The quality of the articles supplied by our electronic commerce is guaranteed by the brand Aceite Periana and is the same as that of the articles you will find in our shop.

To buy, you just need to follow the steps detailed below, accept our legal terms and make the payment in any of the two forms available, Paypal or credit card, using out Secure Payment gateway connected to the bank Cajamar, which does not store at any time data related with your bank account or credit card used to make the payment.
The articles you purchase shall be delivered by the courier service DHL to the postal address given by you at the time of purchase. The shipping cost will appear at the time of payment and will be added to the total.

To find out how to return an item in the event of it being defective, please see the Returns section.
If during the shopping process you have any doubts or need to make any enquiries, you can contact us by sending an e-mail to administracion@aceiteperiana.com or calling us on +34 952 53 60 20 or +34 675 64 65 68.
Steps for shopping online with Sociedad Cooperativa Andaluza Olivarera y Frutera San Isidro.

Just follow these steps:

 •    Choose the section (Verdial Oil, Hojiblanca-Picual Oil or Specialities), the product and the model.
•    Click on the image or title to enter the product details and see an enlarged photograph with various views (if available) and the information on the product.
•    Select the product and add the item to your Shopping Cart.
Then you can choose to carry on shopping or process your order.
•    If you wish to carry on shopping, repeat the process.
•   If you wish to process your order, enter your Shopping Cart on the top menu and click on ‘View my Cart’ to check your order or on ‘Buy’ to proceed directly to the payment screen.
•   Choose if you want us to deliver your order to the billing address given or to another different address.
•   Select a method of payment.
•    Once you have entered your details, check they are correct and confirm the order.

Finally, you will receive an email with the order confirmation.


2.2.2. Methods of payment

The prices shown are valid in the whole national territory, without VAT (10%). The corresponding VAT will be detailed in the purchase process.
If you use the Shopping Cart you will also see the shipping costs valid for the Peninsula and Balearic Islands. And thus obtain your final order price.
For the Canary Islands, Ceuta and Melilla, please see shipping costs for purchasing by phone, and also, when applicable, the corresponding taxes in these territories to be added to the final prices.

Our shop uses the bank Cajamar’s secure payments gateway, and so you can immediately pay for your order by credit card (Visa and MasterCard) without taking any security risks. Payment is fully managed by the bank, and no employee of Aceite Periana shall have access to your private banking details. Verified by Visa and MasterCard SecureCode. 

 

2.2.3. Delivery Policy

We dispatch your order within 96 hours to any destination in the Peninsula. Delays may occur due to circumstances beyond our control, but we usually meet the deadline. You are always given notice of when the order leaves our premises.

For orders to be sent outside the Peninsula (Canary Islands, Ceuta or Melilla), the delivery terms shall be determined individually. To find out the delivery deadline, please contact us at orders@aceiteperiana.com or call +34 952 53 60 20 or +34 675 64 65 68.
We work with a company specialising in this type of products, which guarantees delivery in optimal conditions, with anti-theft, loss or damage insurance covers.
However, if you detect any damage to the packaging when you receive your order, please make a note of it at the time of reception and refuse the package.


2.2.4. Returns Policy

Articles purchased from the online shop of Sociedad Cooperativa Andaluza Olivarera y Frutera San Isidro may be returned and refunded provided the following requirements are met:

* Once the product has been received, the User shall have seven working days from the day after the reception of the article to exercise their right of withdrawal, being able to return the order without incurring any penalty, unless the item has been damaged while in your power, in which case the User must compensate for any damages occurred. In the event of exchanging an item for another one, one shall proceed in the same way.
* Once the right of withdrawal established herein has been exercised, the User must immediately communicate it by email to devolucion@aceiteperiana.com or by calling +34 952 53 60 20.
* The articles must be in the same conditions as they were delivered and with their original packaging and label, as well as the corresponding receipt. Otherwise, Sociedad Cooperativa Andaluza Olivarera y Frutera San Isidro shall be entitled to refuse the exchange or refund.
* The return must be made using the same box or envelope in which it was received, or, failing that, another similar format that ensures its return in perfect conditions.
* A copy of the delivery invoice or receipt must be enclosed in the package, having to mark the products returned.
* Only in the case of the product delivered being defective or incorrect, and the reason for its return being stated, shall Sociedad Cooperativa Andaluza Olivarera y Frutera San Isidro also refund to the customer the corresponding shipping costs, proceeding with its return according to the nature of the item, and before its expiry date if the latter was received in good conditions, in the case of a perishable good. In the case of non perishable goods, the return deadline shall be two years if defective.


3. Privacy & Data Protection Policy

In accordance with the provisions of Organic Law 15/1999, of 13 December, on Personal Data Protection and additional rules, S. COOP.  informs you that your personal data that was collected when registering as a User of this Website, for the acquisition of products and access to the private area, are stored on customer files, processed by automated means, and for which it is responsible.

By using these registers, the User agrees to S. COOP. including their data on said files, and also authorises their use in future marketing communications.
S. COOP. guarantees the confidentiality of the data provided, taking the precautions and security measures established in current regulations, adopting all the technical means within its power to prevent their alteration, loss, unauthorised processing or access.  S. COOP. reserves the right to change this Privacy & Data Protection Policy, adapting it to any changes or novelties arising in the corresponding legal requirements.

If the User wishes to exercise their rights of access, rectification, cancellation or opposition regarding their personal data, they may do so by writing to S. COOP. at the following address: Calle Carrascal, número 5, 29710, Málaga or by e-mail to aceiteperiana@hotmail.com.


4. Intellectual & Industrial Property

The texts, sounds, images and other graphic elements contained on the Website, as well as their presentation and editing, are the exclusive property of S. COOP., which holds the corresponding exploitation rights, any unauthorised use of them being expressly forbidden. Without prejudice to the foregoing, the trade names, brands or logos appearing or referred to on this Website belong to their respective owners and are protected by the corresponding intellectual property legislation.
Any unauthorised use of the latter, harming the Intellectual or Industrial Property rights belonging to S. COOP., shall lead to the taking of the corresponding legal actions and legally established responsibilities.

5. Legislation & Jurisdiction

The terms set forth in this Disclaimer are governed by Spanish legislation. In the event of any claims, controversies or disputes regarding them, the parties, with express waiver of any other jurisdiction to which they might have recourse, subject themselves to the Courts of Málaga.